Find Answers to Your Most Frequently Asked Questions
Selling
What is the processing time for an order of used equipment?
The processing and delivery time for used equipment typically ranges from 4 to 13 days, depending on your location and transport availability.
Do you offer equipment shipping throughout the United States?
Yes, we offer nationwide shipping across the United States. DDH Equipment LLC operates exclusively online and delivers equipment directly to your location. Please note that we do not provide test drives at our warehouse prior to purchase.
What is meant by "independently inspected"?
When we say “independently inspected,” we mean that all equipment is evaluated by an external professional mechanic. This unbiased, multi-point inspection verifies the machine’s condition and ensures it meets our high standards before it’s offered for sale.
What is the interest rate for financing?
Interest rates for financing are personalized and depend on your credit history and financial background. Because everyone’s situation is different, the rate that’s considered “good” will vary. Feel free to contact our finance team for more details or a tailored quote.
Do you provide financing options?
Financing is available directly through us for purchases exceeding $70,000. Our team can walk you through the process and answer any questions.
Do you offer financing options for customers?
Yes, absolutely. We offer financing options, and the entire application and approval process can be completed electronically for your convenience.
Can I have my mechanic inspect the equipment before making a purchase?
You’re welcome to have your mechanic check it out during our 5-day post-delivery inspection period. If anything isn’t right, just let us know within five days and we’ll give you a full refund.
Can you reserve the equipment until I’m able to visit?
Unfortunately, we’re unable to hold equipment without a deposit. However, you may reserve it by placing a fully refundable deposit and completing the contract of sale electronically. This holds the machine pending your inspection or financing approval. One of our sales representatives will reach out to guide you through the next steps.
Why do you have fixed prices?
Our pricing is fixed to keep things simple and transparent. By selling more than 50 machines monthly, we maintain low margins and offer competitive prices from the start—no back-and-forth negotiations, just great deals and a smooth process.
Are you offering wholesale pricing to me?
No, we don’t offer wholesale pricing. We sell used equipment from one of the largest equipment warehouses in the U.S. Our best-price-first policy often feels like wholesale because we keep our margins low and pass the savings directly to you.
Where do your equipment items come from?
Over the years, we’ve built a strong and diverse supply network to meet the needs of our customers. Our equipment is sourced from across the U.S. and internationally, including auctions, private sellers, government agencies, leasing companies, businesses, and local councils.
Are all of your equipment items new?
No, all of our equipment is used. However, many units are in excellent condition—some even appear nearly new. This quality standard is part of what sets us apart from other used equipment dealerships in the U.S.
I live in California. Can I purchase from you and have the equipment delivered?
Absolutely. We work with buyers across the country. All paperwork is completed electronically, and we can arrange delivery to your home or a central location of your choice. Our client support center is available to provide a transport quote and assist you throughout the process.
Are your prices inclusive of all costs for drive-away? Who is responsible for stamp duty?
Our listed prices include all taxes. There are no additional fees for stamp duty or license transfers beyond the advertised price. As with all used equipment dealers, pricing may vary depending on the equipment type and sale amount. Our staff is happy to help clarify any specific costs during your inquiry.
Used Equipment
I have a problem, who can I contact?
We’re here to help. If you have any issues, please use the contact forms on our website or reach out directly to your salesperson or their manager. Our support team is ready to assist you.
How many pieces of equipment do you have?
We have over 100 pieces of equipment on-site, all stored indoors and protected from the elements. Our online inventory is updated hourly. If something sells, we often have similar machines available. Feel free to contact our Client Support Center for personalized help.
Do you have a service department for equipment?
Yes, we have an in-house service department that performs comprehensive inspections on all our equipment before it’s listed for sale.
How long have you been in business? I didn’t even know you were here!
Our warehouse has a long history—back in the 1930s, it was home to a firm of engineers and iron founders. As for our dealership, we’ve proudly served equipment buyers for 11 years, delivering quality machinery across the U.S.
Does the roof leak?
No, the building is fully enclosed and well-maintained. And while our roof guy may not love heights, he still makes sure everything stays dry!
Secure Payment Process
What is the purpose of using an escrow service with DDH Equipment LLC?
Our escrow service offers a secure and regulated platform for high-value transactions. Funds are held in a trust account until all conditions of the sale are met, protecting both buyers and sellers from fraud, chargebacks, or misrepresentation. This ensures a safe and transparent purchasing experience.
What types of transactions does DDH Equipment LLC facilitate?
We facilitate transactions involving the sale and purchase of used equipment, as well as other physical or non-physical products, for both domestic and international clients.
How does DDH Equipment LLC ensure buyer protection during a transaction?
Buyers are protected through our secure, non-interest-bearing trust account. Funds are held until the buyer confirms receipt and satisfaction with the equipment. We verify seller credentials and, when applicable, provide tracking information to maintain full transparency and confidence in the transaction.
How does DDH Equipment LLC safeguard sellers during a transaction?
We verify the buyer’s identity and ensure funds are secured in escrow before notifying the seller to proceed with shipment. Once the equipment is delivered and accepted by the buyer, the funds are promptly released to the seller. This protects sellers from fraud or non-payment.
Does DDH Equipment LLC facilitate international transactions?
Yes. We support secure and reliable international transactions, providing the same level of protection and service to global buyers and sellers.
What makes DDH Equipment LLC the right choice for high-value transactions?
Our licensed and regulated escrow service offers unmatched security and reliability for large transactions. With experienced escrow officers providing personalized guidance, we ensure each transaction is handled with professionalism, transparency, and efficiency from start to finish.
What are the benefits of making payments through an escrow service?
Using our escrow service ensures secure and timely payments, reduces risk, and protects both parties in large purchases. It simplifies budgeting, prevents delays or late fees, and offers peace of mind by holding funds until all terms are fulfilled.
How can I contact DDH Equipment LLC’s customer support?
You can reach us through multiple channels:
Phone Support: Monday to Friday, 9:00 AM – 5:00 PM
Email Support: Available 24/7
We’re committed to assisting you promptly and efficiently.